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Current as at February 2012

Welcome to the web site ("Web Site"). This document contains the Terms and Conditions that govern your use of the Web Site. These Terms and Conditions describe your rights and responsibilities and what you can expect from Naturopathic Vitamins Online ("Nat-Vit"). Please take a few minutes to review these Terms and Conditions. Your use of the Web Site constitutes your agreement to abide and be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use the Web Site.

Nat-Vit reserves the right to add to, delete or change these Terms and Conditions from time to time and without notice. By continuing to use the Web Site, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.

Placing orders through the Web Site

You must be at least 18 years old to place any orders with Nat-Vit. By using the Web Site you acknowledge that you are at least 18 years old.

By purchasing any goods through the Web Site, you make an offer to us to purchase the goods you have selected based on these Terms and Conditions. Information contained on the Web Site constitutes an invitation to treat. No information on the Web Site constitutes an offer by us to sell any goods. Nat-Vit reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we are unable to process or accept your order after payment is received we will contact you by email or telephone.

Copyright/Trademark Information

This entire Web Site, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2005 The Nat-Vit trade mark and logo are trade marks of Nat-Vit. All other trade marks are the property of their respective owners, who are not associated with Nat-Vit. Permission to use documents delivered from the Web Site and/or server and related graphics is restricted. The name of Nat-Vit or any of the above trademarks or logos may not be used without Nat-Vit's specific, written prior permission. The information contained on the Web Site is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors.


We welcome your comments regarding the Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Nat-Vit shall be and remain the exclusive property of Nat-Vit. Your submission of any such Comments shall constitute an assignment to Nat-Vit of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Nat-Vit will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Communication from Nat-Vit

We reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Our communications will contain a clear link to Unsubscribe. Once you have unsubscribed we will remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

Tell-A-Friend/Product-Review Messages

The Nat-Vit message services available to our guests are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in messages. Examples of the kinds of conduct or content that are prohibited in messages include:

  • The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation or Nat-Vit rule or policy.
  • The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
  • The impersonation of any person or entity in any part of a message.
  • You are solely responsible for the content of your messages and Nat-Vit assumes no liability for any content submitted by you. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Nat-Vit guests or any third party. Nat-Vit reserves the right to purge the content you provide at any time.


We have done our best to display as accurately as possible the colours of the products shown on the Web Site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Correction of Errors and Inaccuracies; Limitations on Quantity

Whilst Nat-Vit makes every reasonable effort to present accurate information on the Web Site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order and/or made payment). Such errors, inaccuracies or omissions may relate to product description, pricing and availability. If, for example, the price or description of a product offered for sale on the Web Site is incorrect due to a technical or administrative error, any agreement arising from any acceptance of such offer will, in Nat-Vit's discretion, be void. We also reserve the right to limit quantities (including after you have submitted your order and/or made payment). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.

Sale of Goods and Delivery

On your request, we will organise for the delivery of your order to your designated delivery address. Our delivery contractors are Australia Post. Each product page will show the delivery charge for that item. Our delivery fee is made up of a Base Fee plus a Weight Fee that depends on the destination and weight of each product.

Certain of the products available for sale through the Web Site may not be located at Nat-Vit's trading address. Certain products may be warehoused by the suppliers or manufacturers of those products, including in locations outside Australia. Accordingly, goods are made available at that/those location(s) and the sale price does not include carriage, insurance or other such subsequent costs, except as expressly set out in the order.

Returns and Refunds


Nat-Vit respects your statutory rights. Please hold on to your proof of purchase (ie. your receipt) as it will be required to return and receive a refund on your items.

Items purchased online, must be returned through the contact form on the website.

Online returns

Change of Mind

Vitamins and nutritional supplements cannot be returned due to change of mind.

On other products, you will be required to pay for the postage to ensure safe delivery back to Pharmacy Direct. Change of mind and other returns for credit must be received by us in the original condition. We strongly urge using the box we send your order in for any returns as using padded bags or envelopes often results in damaged goods, which cannot be refunded.

Faulty Items

If an item is faulty, or has been damaged in shipment, we will pay the postage. Before returning a faulty item, please call contact Nat-Vit via the contact email form on our website to ensure the correct process for your item, and they will provide the correct pre-paid postage details.

Please have your Order Number or Customer Number with you when you call to make the process quicker.

Refunding your money

Once we have received your items in their original condition, and the decision to refund has been approved, we will process your refund. This will be completed no later than 48 hours after your goods arrive at our registered business address.

There are two ways to receive a refund for your goods:

1.  Credit note: This will be applied to your account, and will be available for future orders.

2.  Refund: If you would like your money back, please be ready to provide a credit card number that we can refund the amount on to. This does not need to be the same payment method used to purchase the goods, however this is recommended.


You agree to indemnify and hold Nat-Vit and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties arising from any claim, demand, suit, action or proceeding by any person against you or the Parties where such loss or liability arises out of, in connection with or in respect of your use of the Web Site, any breach by you of these Terms and Conditions and/or any goods purchased by you from Nat-Vit.

Limitation of Liability

In no event shall Nat-Vit or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, Nat-Vit's liability is limited to an amount equal to the purchase price of the relevant good(s).

To the extent permitted by applicable laws, Nat-Vit does not accept any liability for:

  • any damage or injury of any nature caused by the use or misuse of products purchased from Nat-Vit;
  • errors, mistakes or inaccuracies on the Web Site;
  • you acting, or failing to act, on any information contained on or referred to on the Web Site and/or any linked website;
  • any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
  • any interruption or cessation of transmission to or from the Web Site; and/or
  • any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Web Site by any third party.


These Terms and Conditions are legally binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of New South Wales. Each party submits to the exclusive jurisdiction of the Courts of New South Wales. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of Nat-Vit. These Terms and Conditions (including all of the policies and other agreements described in these Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding their subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding their subject matter. No failure or delay by Nat-Vit in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severed from the balance of these Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining provisions.

Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian customers but not to New Zealand customers. New Zealand customers do not pay GST when purchasing from Nat-Vit. Where GST becomes payable on arrival of orders to New Zealand these costs will be covered by Nat-Vit.

Statutory Conditions and Warranties

Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at

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